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Refund policy

除非郵寄收到的產品有損壞、品質有問題或寄貨出錯,否則我們恕不接受退換。


*本店所有產品不設退款

*所有於門市購買的產品不設退款及換貨,換貨只適用於郵寄產品。

所有退換要求務必於收到產品後7天內提出,若超過7天我們無法處理閣下的退換。
需退換之產品必需是未曾使用及保留原有的完整包裝,方可合乎條件退換。
我們可能會要求閣下提供單據或其他購買的證明。
如閣下收到有問題產品需提出退換要求,請電郵至 unitnotfound@gmail.com 或WHATSAPP +852 96826554 與我們聯絡,我們怒不接收未經通知而退回的郵包。
請把需退換的產品寄回旺角彌敦道608號總統商業大廈(W Plaza)3樓304舖,我們會承擔退換有問題貨品而產生的運費。
閣下也可以親自把有問題產品帶回旺角店換貨。
每張訂單及每件產品只可換貨一次。



We do not accept returns or exchanges unless the item you received is defective or incorrect.

*ALL products purchased at UNIT are non refundable.
*ALL products purchased in our physical store in Mong Kok are non refundable AND non exchangeable.

Our policy lasts 7 days. Your exchange request must be made within 7 days of the date you receive the product. If 7 days have gone by since, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.

If you receive a defective or incorrect item, please send us an email at unitnotfound@gmail.com and send your item to: UNIT, Shop 304, 3/F President Commercial Centre, 608 Nathan Road, Mong Kok, Hong Kong.



Exchange is only valid for one time per order and per item.

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